- How can I track my order?
- When will I receive my order?
- Why could my order be delayed?
- Why do coffee orders take longer to receive?
- Can I split my order into separate shipments?
- Do you ship Internationally?
If you have any additional questions regarding shipping, contact us at firstname.lastname@example.org
You may check the progress of your order by clicking the "My Account" link at the top of the web-site. Once you are logged into your account, there will be an option to track the progress of your order. If you did not sign up as a customer when you made your order, you will need to contact us at email@example.com and let us know you would like a tracking number.
We work hard to make sure you receive your products in the most cost effective and timely manner possible. Most orders take 1-2 business days to process before leaving our location- granted they are "in stock." With that in mind, time "in-transit" is the amount of time it should take a product to reach your location after it has left our warehouse. For example, an order with a processing time of 1-2 business days and a transit time of 3 days, may take 5 days to reach you- possibly more if ordered on a weekend.)
Domestic Shipping Chart
||$4.05 and up
||$4.00 and up
||1-9 days |
In a perfect world, there would be no delays! Unfortunately, the world of buying, selling and shipping goods is in no way perfect. Delays can be caused by several variables, most beyond anyone’s control. Possible reasons for delays would include, but are not limited to…
- A product you ordered is sold out and on "back order."
- A product you ordered is a "special order" item and will take time to acquire before it is shipped out. (i.e. coffee)
- Shipping services are delayed due to a "holiday rush."
- If your order was placed after 5pm (PST)- M-F, it would not be processed until the next business day.
- If you ordered multiple items in the same order, they could have different processing times, causing the order not to ship until all items are available.
- Some products have a processing time of greater than 1-2 business days. (This information is usually found in the product description. Contact us if you have any concern.)
If there is an unusual situation that has caused your product to be delayed, we will contact you and notify you of the problem.
We pride ourselves on providing you with only the freshest of coffees! Due to the perishable nature of coffee we DO NOT keep bags of coffee on our shelves. This is what separates Locals Only Coffee from many other businesses- (like your local grocery store.)
Coffee orders are compiled throughout the week and will close every Sunday at 12am (PST). Orders are sent to the represented roasters on Monday morning, where they are roasted and then shipped out to you- typically no later than Friday of that week. This means when you order from Locals Only Coffee, we make sure that the coffee you receive is extremely fresh- roasted just a few days before you receive it. We implore you… No matter where you purchase your coffee- never settle for anything less! Stale coffee should be considered a sin!
Yes. If you have ordered products that have different delivery times, such as a bag of coffee and a French press, you may contact us and ask that your items be shipped separately. However, your shipping fees will need to be changed to reflect the cost of the additional shipment. Upon your request to split the shipment, we will contact you via email with notice of any additional shipping charges the split may incur. Upon your confirmation of the additional charges we will split the shipment and send your items separately.
Yes! We can ship most of the products we carry all around the world. Keep in mind, there are many restrictions to international shipping- especially where coffee is concerned. Also, please allow extra time for your order to arrive.
If you would like to place an order, but are concerned that the country you live in will not accept the shipment, contact us and will be happy to look into it for you. Also, to find if we already ship to your country, you can begin the login process for new customers. If your country is listed on the dropdown menu in the "country" blank, then we can ship all or at least some of our products to your country. If your country is not listed, feel free to contact us about the possibility of adding it to the list.
If your country does not allow an item(s) you have requested, we will notify you via email and credit you a full refund for that item(s).
All international shipments are sent via USPS and rates and delivery times will vary depending on weight, distance and handling fees. Shipping charges are calculated in "real time" during checkout through a direct link with USPS. Please make sure to verify your shipping address. NOTE: You are responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the continental USA.
If your order is returned because of non payment of duty tax, you will be refunded back only the cost of the item(s) you ordered, less a 10% restocking fee. (No shipping fees will be refunded.)
International Shipping Chart
||Time in transit|
|USPS Global Airmail
||$12.50 and up
|USPS Global Express Mail
||$15.50 and up